Frequently Asked Questions

WistfulWindChimes.com has put together a list of frequently asked questions.  Please review the list and hopefully your question(s) will be answered.                                                          

•  What if I place an order and it is out of stock?                •  What is your return policy?
•   What if an item is damaged?                                     •  What if an item is missing?
•  What if my shipment does not arrive?                              •  How do I track an order?
•  Do you ship internationally?                                         •  Do you ship to military addresses?
•  What type of payments do you accept?                        •  Is express shipping available?
•  Where do you ship?                                               •  How do I place an order?
•  Do you have "Sale" items?                                      •   How do I contact you?

What if I place an order and it is out of stock?

If an item is Out of Stock we will not backorder.  We will refund your money for any Out of Stock items.  If an Out of Stock item is expected to arrive within 24hrs. we will contact you via email or telephone to see if you want to wait the 24hrs. or proceed with a refund.

What is your return policy?

All returns require prior authorization.  Please do not take it upon yourself to return merchandise without authorization or you will void all return rights.  Use the “Contact Us” form to make arrangements for returns.  You will be provided instructions on how, when, and where to return the merchandise.  All returns must be within 15 days of delivery date.  Refused shipments or returned orders for other than damages will be subject to a 25% restocking fee.  Check your merchandise carefully upon receipt of your order ASAP as there are no exceptions to the 25% restocking fee.  WistfulWindChimes.com will not accept defective or non-defective merchandise after 15 days of delivery.  All non-defective merchandise returned will be subject to the 25% restocking fee and must be returned in undamaged original packaging ready for resell as new merchandise.

What if an item is damaged?

If an item is damaged please email us using the form available under “Contact Us”. In the “message” area please provide your mailing address, phone number(s), invoice number(s), item name(s), item number(s), detailed information i.e. (item damaged, etc).  Please do not call in damages.  You may be required to take digital photos of the damages and email them, or printed photos (if digital is not available) may be mailed to the address provided to you via email.

What if an item is missing?

If an item is missing from your shipment please email us using the form available under “Contact Us”. In the “message” area please provide your mailing address, phone number(s), order number(s), item name(s), item number(s), detailed information i.e. (missing item, etc.).  A Customer Service Representative will contact you.

What if my shipment does not arrive?

If your shipment does not arrive please email us using the form available under “Contact Us”. In the “message” area please provide your mailing address, phone number(s), order number(s), item name(s), item number(s), detailed information i.e. (shipment missing, etc.).  A Customer Service Representative will contact you.

How do I track an order?

When you have completed your purchase through “Check Out” you will be provided with an order number.  Make sure you print this page for your records as the order number provided on this page is how you will track your purchase.  Please make sure your email is correct and that you do not lose the order number when you initially place your order.  When placing your order make sure you can accept our emails and that your computer is NOT Spam protected against our emails.  Approximately 3 days after placing your order you may track your order with the order number provided on the “Check Out” page when you made your initial purchase.  Then follow the simple instructions below.

1.  From any page at WistfulWindChimes.com click the “Track Your Order” button at the top right of any page. 
2.  The “Order Tracking” page will open with instructions to enter your order number, then click “view”. 
3.  A new page will open with your order status. You may print this page for your records then click “done”.

Do you ship internationally?

Sorry, but we no longer ship internationally.  We apologize for any inconvenience this may cause.

Do you ship to military addresses?

We do ship to Military Bases.  However, there is a minimum $22.00 shipping fee.  The orders ship Air Mail Only and take 2 weeks for delivery.

What type of payments do you accept?

We accept MasterCard, Visa, American Express, Discover, PayPal, E-Check, Money Orders and Bank Checks.  Funds need to clear before an order is shipped.  Please keep in mind using checks will increase processing time and orders will be delayed

Is express shipping available?

We offer 3 day RUSH shipments available through DHL.  However, it is very expensive.  The shipping cost is a minimum of $27.00.  We do not recommend RUSH delivery unless it is absolutely necessary due to the prohibitive cost of shipping.

Where do you ship?

We ship to the Continental USA only with standard shipping. Shipments to Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, APOs / FPOs require a minimum $22.00 shipping fee.  Orders shipped to other than the Continental USA are shipped Air Mail Only and take 2 weeks for delivery.

How do I place an order?

1.   Visit our home page and click on a category of your choice and a new page will open.
2.   Click on the “more info” to the right of the product and a new page will open.
3.   Fill in the “Qty.” box with the quantity you wish to purchase.
4.   Click “Add to Cart” and a new page will open so you can View Cart.
5.   On the View Cart page you can edit your order, continue shopping or check out.
6.   If continuing with purchase then click “check out” and a new page will open.
7.   Fill in the shipping information and click “next”.
8.   Fill in the billing information or (√) the “same as ship to” box and click “submit”, (please note once you click "submit" your order is final).
9.   The check out page will open with your order number, products purchased, bill to, and ship to information.
10. Please print this page for your records and click “done”.
11. Congratulations!  You have placed an order.

Do you have "Sale" items?

Yes.  We do have certain items each month on sale.  Check our site for specials.

How do I contact you?

WistfulWindChimes.com Contact Information:

Product Inquiries:  customersupport@wistfulwindchimes.com
Policy Inquiries:  customerservice@wistfulwindchimes.com
Website Inquiries:  webmaster@wistfulwindchimes.com
Customer Service Representative:  1-888-659-5888  Mon.- Fri.  9am-5pm PST
WistfulWindChimes.com is owned by:           Snow Ventures, Inc. 
                                                                                P O Box 3326 
                                                                                Mesquite,  NV   89024

 

 

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